Welcome to the Top Micro's simple Online Return Merchandise
Authorization (RMA) system.
Some rules to follow:
Only one type of RMA (refund or replacement) per RMA number
If on the same invoice you want a refund for item A and
replacement for item B, you need to request 2 different
RMA's, one for each type.
All returned items MUST have a RMA
number before you ship it back to us, hence the
name "Return Merchandise Authorization".
ALWAYS clearly mark the RMA Number on the outside of your
you send multiple RMA's in ONE box, mark each RMA inside
individually and clearly and mark ALL RMA numbers on the
outside of the shipping box.
Monitors and LCDs are better serviced by the manufacturers
directly, and you will receive your product faster by
contacting them first. This is
totally optional and recommended.
Return Shipping Cost (The cost you pay to send an item back
to Top Micro) is the same as your cost to drive to any store
for returning an item, which is not reimbursable.
Thus, Top Micro does not reimburse
any customer return shipping cost.
Direct Warranty; Technical Support & Web Site Access.
We strongly encourage you to take advantage of their
services to save you valuable time, money & the trouble of
Your advantages are:
(1) Save time without
unnecessary "Proof of Purchase" look up.
(2) Save 1-2 weeks of RMA
replacement return time versus if you were to return through us,
particularly when you take advantage of some manufacturers'
"Advance Replacement RMA Service Program".
(3) Avoid unnecessary
return by using their FREE tech-support services.
Note: Contact information may be
changed without prior notice. (Rev.MAY.03.)