RMA (Returns)

 RMA (Returns or Refunds)
Welcome to the Top Micro's simple Online Return Merchandise Authorization (RMA) system.
  • Our new Online RMA page has been updated to allow our customers even easier RMA requests than ever. This page is for those who have already purchased (a) product(s) and would like to return it. You may either follow the steps below or contact the manufacturer for further return processing from the listed numbers below.
     
  • Their is a 20% charge for all restocking for end users (This cost you pay to re-process the order back into our database system for refund or replacement process).
     
  • Step 1: Download the form from the link below to a RMA number and verify the quantity and give us a simple explanation for the return or defect description.

    RMA Request Forms: RMARequestForm.pdf (21k)
    Get Acrobat Reader
     

     

  • Step 2: You will need a copy of invoice(s), serial #s on orange label(s) which are located on the product.
     
  • Step 3: You may e-mail or fax the RMA request form at rma@topmicrousa.com or fax it to us at (909) 598-5318. We will fax or email the RMA # to you within 1-3 business days..

 

  • Some rules to follow:
    • Only one type of RMA (refund or replacement) per RMA number issued. If on the same invoice you want a refund for item A and replacement for item B, you need to request 2 different RMA's, one for each type.
       
    • All returned items MUST have a RMA number before you ship it back to us, hence the name "Return Merchandise Authorization".
       
    • ALWAYS clearly mark the RMA Number on the outside of your shipping box.
    • If you send multiple RMA's in ONE box, mark each RMA inside individually and clearly and mark ALL RMA numbers on the outside of the shipping box.
    • All Monitors and LCDs are better serviced by the manufacturers directly, and you will receive your product faster by contacting them first. This is totally optional and recommended.
    • Return Shipping Cost (The cost you pay to send an item back to Top Micro) is the same as your cost to drive to any store for returning an item, which is not reimbursable. Thus, Top Micro does not reimburse any customer return shipping cost.
       

Direct Warranty; Technical Support & Web Site Access. We strongly encourage you to take advantage of their services to save you valuable time, money & the trouble of returning.

Your advantages are:
(1) Save time without unnecessary "Proof of Purchase" look up.
(2) Save 1-2 weeks of RMA replacement return time versus if you were to return through us, particularly when you take advantage of some manufacturers' "Advance Replacement RMA Service Program".
(3) Avoid unnecessary return by using their FREE tech-support services.

Manufacturer

Direct RMA Serv.

Tech. Support

Web Site Address

3 Com (800) 876-3266 (800) 876-3266 www.3com.com
Adaptec (800) 442-7274 (800) 959-7274 www.adaptec.com
AMD (Retail Box)

(408) 749-3060

(408) 749-3060

www.amd.com

Artec

(510) 739-0800

(510) 739-0800

www.artecusa.com

Asus

N/A

(510) 739-3777

www.asus.com
BCM

N/A

(949) 470-1888

www.bcmgvc.com
Creative Labs (800) 998-5227 (800) 998-5227 www.creaf.com
Cyber Power (877) 297-6937 (877) 297-6937 www.cyberpowersystems.com
Diamond Multimedia (800) 468-5846 (800) 468-5846 www.diamondmm.com
FIC

N/A

(510) 252-7777

www.fica.com
Giga-byte

N/A

(626) 854-9338

www.giga-byte.com
Goldstar, LG Elec. (800) 243-0000 (800) 243-0000 www.lgeus.com
Hansol (888) 442-6765 (888) 442-6765 www.hansol-us.com
IBM Corp. (HDD)

(888) 426-5214

(888) 426-5214

www.ibm.com/harddrive
Intel (CPU) (916) 377-7000 (916) 377-7000 www.intel.com
Intel (MB) (800) 628-8686 (503) 264-7000 www.intel.com
Iomega (888) 446-6342 (888) 446-6342 www.iomega.com
Jaton

N/A

(408) 934-9369

www.jaton.com
KDS (800) 283-1311 (800) 283-0543 www.kdsusa.com
Keytronic (800) 262-6006 (800) 262-6006 www.keytronic.com
Matrox (514) 685-0270 (514) 685-0270 www.matrox.com
Maxtor (800) 262-9867 (800) 262-9867 www.maxtor.com
Memorex (800) 636-8352 (800) 636-8352 www.memorex.com
MGE (800) 523-0142 (800) 523-0142 www.mgeups.com
MSI

N/A

(510) 623-8818

www.msicomputer.com
Mustek (714) 250-8855 (714) 250-4880 www.mustek.com

Panasonic

(916) 928-1722

(800) 890-3219

www.panasonic.com

Proview (800) 776-8439 (800) 776-8439 www.proview.net
Quantum Corp. (800) 345-3377 (800) 826-8022 www.quantum.com
Seagate (800) 468-3472 (800) 732-4283 www.seagate.com
Sigma Designs

N/A

(970) 392-7120

www.realmagic.com
Sony (800) 597-5649 (800) 597-5649 www.sony.com/storagebysony
Tripp Lite

(773) 869-1103

(773) 869-1103

www.tripplite.com
U.S. Robotics (847) 982-5151 (847) 982-5151 www.3com.com
Western Digital (800) 832-4778 (800) 832-4778 www.wdc.com

Note: Contact information may be changed without prior notice. (Rev.MAY.03.)

 


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