Help and Information



Mission Statement:

With over 20 years experience of satisfying customers and fulfilling orders, we built a strong reputation as a trustworthy company on bringing you quality laptop ac adapters, power supplies, connectivity products, accessories, and other great products. On top of our everyday low prices, TopMicroUSA strives for top-notch customer service.

Your Security:

TopMicroUSA has the latest security measures set in place to ensure your safest online shopping experience. We are based within Yahoo!'s fortified web server where all transmitted information is secured and kept private with 128-bit SSL encryption. Yahoo!'s server is hacker safe 24/7.

Your Privacy:

TopMicroUSA.com is the sole owner of information collected on this site. Your name, mailing address, email address, phone# are fully confidential and for the sole purpose of shipping and completing your order. Incorporated in California in 1997, TopMicroUSA.com does not sell, share, rent our customers' order information to 3rd party; email spamming is strictly prohibited under California law. Your email address is solely used for updating your order status.

Your security and privacy are our top priorities.

Payment:

We accept VISA, MasterCard, American Express, DiscoverCard, debit cards, PayPal, wire transfers, money orders, cashier's checks, personal checks (checks need to be cleared before shipping), No net-term accepted. 8.75% sales tax applies to purchases in California only. To waive California sales tax, please email us your tax exempt certificate or California resale permit with authorized signature.

Shipping Policy:

"Usually ships the next business day" means your order will be shipped within 24 working hours if it is available from our manufacturers and/or fulfillment centers located near the 48 continental US states. Shipping to Alaska, Hawaii, Guam, Puerto Rico, require additional shipping charges which will be emailed to you after checkout. Order tracking number to be emailed to you 24 hours after order shipped.

Order Status:

For order status please email us anytime. Your TopMicroUSA order number is located in the subject field of the confirmation email sent to you after order submission. If you forgot your order number, please email your shipping address zip code you provided in your order.

Quantity and Freight Discount:

Email us the Top Micro item ID#(s) and quantity desired through our contact us page for quantity discounts. We will reply with applicable quantity or freight discount, if available.

Money Back Guarantee:

If for any reason you are not satisfied with your purchase, you may return it within 30 days, from the date of purchase, for a refund. Shipping fee is non-refundable. All returned items must be 100% complete in resellable condition. Refund and liability up to the full purchase price of item(s). Items are non-returnable after 30 days from the date of purchase. To return item(s), email us to obtain a RMA # (Return Merchandise Authorization number). TopMicroUSA does not accept returns without prior authorization. The RMA # should be prominently displayed on the returned package. Return freight is at the expense of customer.

International Customers:

Email us the Top Micro item ID#(s) and quantity desired. We will reply to your email with order total plus international postal mail freight charge. International orders to be paid via paypal or bank wire.

Can't Find a Specific laptop AC sdapter charger/power cord? Email us your laptop model# and/or charger part# and we will locate or manufacture one for you!

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